![]() Click "Start in Safe Mode" (''not'' Refresh). ''Both scenarios:'' A small dialog should appear. * (menu bar) Help menu > Restart with Add-ons Disabled * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: ![]() (On Mac, hold down the option/alt key instead of the Shift key.) Sign in to your account to set up electronic payments, go paperless, and activate account alerts. Create an online account it takes just minutes. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. Complete these three easy steps and managing your mortgage gets that much easier. * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" Read this answer in context □ 1 All Replies (4) ![]() Click "Start in Safe Mode" ( not Refresh).
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